Your practice answers on WhatsApp, even when closed.
Visto Connect links your practice's WhatsApp number to a smart auto-reply, to appointment reminders and to an inbox shared by the whole team. Fewer calls, fewer forgotten appointments, no patient left without an answer.
- Your current number, nothing to change
- Darija, Arabic, French, English
- Reminders with 1 / 2 confirmation
- Messages visible to your practice only
The practice phone never stops ringing. Neither does WhatsApp.
Visto Connect handles the repetitive answers and the reminders. Your team keeps its time for patients.See howThe same questions, all day long
Opening hours, address, fees, “is there an appointment?”… The assistant answers WhatsApp while patients wait at the desk.
Evening messages go unanswered
At 10 pm a patient asks for an appointment. By the next morning, they have booked somewhere else.
Forgotten appointments, lost slots
Without a reminder, patients forget. Without an easy way to cancel, the slot stays empty.
WhatsApp on a single phone
One device, one person, and no record of who answered what to which patient.
Ready in three steps
No new number, and nothing for your patients to install: they keep writing to the WhatsApp they already know.
- 1
Link your number
Scan a QR code with the practice phone, just like WhatsApp Web. Only once.
- 2
Fill in the practice profile
Opening hours, address, Google Maps link, booking link, fees, insurance. The auto-reply and templates use it on their own.
- 3
Let Visto Connect work
Simple answers and reminders go out on their own. Your team answers the rest from the computer.
An auto-reply that knows your practice
It answers from the server, day and night, even with the computer off. Tap a message to see the reply.
Patient message
Hello
10:02Hello and welcome to the practice 👋 Reply with a number: 1 · Opening hours 2 · Address 3 · Book an appointment 4 · Fees and insurance
10:02A menu in one click
The menu (hours, address, booking…) is built from the practice profile.
Keywords in every language
appointment, موعد, maw3id: patients write the way they speak, the auto-reply understands.
An out-of-hours message
You choose the opening days and hours, and the text sent when the practice is closed.
Never intrusive
Never the same answer twice within 6 hours. When the team writes, it stays silent for 2 hours. Never in groups.
Reminders that bring patients in
Linked to Visto Booking, Visto Connect sends each message at the right time, from the practice's own number.
On request
Acknowledgement
The patient knows right away that the request arrived.
Once approved
Appointment confirmation
Date, time and the practice address.
The day before
Reminder with a 1 / 2 reply
The patient replies 1 to confirm or 2 to cancel, in French, Arabic or Darija.
If they reply 2
The slot is freed
The appointment is cancelled in Visto Booking and the slot becomes free again. The doctor can be notified.
One hour before
Last reminder
A short message, just before leaving.
The next day
Thank you and Google review
A thank-you note with the practice's Google review link.
Every morning, the front desk also receives a summary of the day.
Discover Visto BookingThe whole team on the same WhatsApp
The Live Chat shows the practice conversations in real time, on the computer. The doctor and the assistant answer from the same number.
Unanswered
One filter shows the patients still waiting for an answer.
Tags
Urgent, Appointment, Tests, Results, Prescription, Billing… or your own.
Handled by
Assign a conversation to a team member.
Internal notes
Visible to the team, never sent to the patient.
Message templates
Ready-made answers; the patient's name fills in by itself.
Photos, videos and PDFs
Send a document up to 15 MB.
An AI assistant for evening questions
As an option, an assistant answers practical questions from your practice profile, in the patient's language. The practice chooses: always, or only when it is closed.
Never medical advice
Diagnosis, medication, results: it hands over to the team.
Emergencies detected
Faced with warning signs, it gives the 141 number and alerts the doctor.
It makes nothing up
It only answers with the information given by the practice.
Darija, Arabic, French, English
It answers in the patient's language.
The team stays in control
As soon as someone answers, it goes quiet. Every hand-over leaves a note in the Live Chat.
The practice turns it on itself, after giving consent: patient questions are processed by Claude (Anthropic). Glory Innovation does not keep these questions, only the number of answers.
Group messages, only with the patient's consent
Vaccination campaign, holiday closure, new service: send it to subscribed patients without putting the practice number at risk.
Sign-up with consent
The patient agrees at the practice, or replies YES to an invitation.
STOP at any time
STOP, ARRÊT, توقف: unsubscribed immediately, with a confirmation to the patient.
Spaced-out sending
One message at a time, during opening hours, with a daily limit.
Automatic pause
The campaign stops by itself if too many patients reply STOP or if sending fails.
Know what is happening, without opening WhatsApp
Every month, the doctor receives a report in figures on their phone. And an alert when something needs their attention.
Monthly report
Example- messages received
- 1,248
- patients, 92 of them new
- 386
- median reply time
- 14 min
- answered within 24 h
- 97%
- appointments confirmed by reply
- 211
- slots freed by reply
- 18
Alerts on the doctor's phone
- The WhatsApp connection drops, then comes back
- A patient cancels their appointment
- The assistant spots an urgent message
- The monthly report, on the 1st at 9 am
Figures and times only: never a patient's name or message.
Your patients' messages stay at the practice
Each practice is separate
A practice only sees its own conversations, contacts and notes.
Locked practice
The padlock prevents even the Glory Innovation team from reading your conversations.
One access per person
The doctor and the assistant each have their own access. The assistant answers without changing the settings.
Encrypted keys
Login keys are stored encrypted and tied to a single practice.
Nightly backup
An automatic backup of the data is made every night on the server.
Automatic reconnection
After an outage, Visto Connect reconnects by itself, and the doctor is told if it lasts.
Frequently asked questions
Do I need a new WhatsApp number?
No. Visto Connect links to the practice's current number by scanning a QR code, like WhatsApp Web. Your patients keep writing to the same number.
Does the practice phone have to stay on?
The phone must keep WhatsApp installed and an internet connection. If the connection drops, Visto Connect reconnects by itself and can alert the doctor on their own phone.
Does it work without Visto Booking?
Yes. The auto-reply, Live Chat, templates, contacts and campaigns work on their own. Automatic reminders and the 1 / 2 confirmation come with Visto Booking.
Which languages does the auto-reply use?
You write your answers in the language you want, and keywords can be in French, Arabic or Darija (rdv, موعد, maw3id). The AI assistant answers in the patient's language. The app itself is in French, Arabic and English.
Can the assistant and the doctor answer at the same time?
Yes. Each has their own access to the Live Chat on the computer. Conversations can be assigned, tagged and annotated so everyone knows who handles what.
Does the AI assistant give medical advice?
No. It only answers practical questions (hours, address, fees, appointments) with the practice's information. For everything else it hands over to the team; faced with warning signs, it gives the 141 number and alerts the doctor.
Who can read patient messages?
Only the practice team. Each practice is separated from the others, and the “locked practice” padlock prevents even the Glory Innovation team from reading the conversations.
Can I send a message to all my patients?
Only to patients who gave their consent, with a STOP line in every message and spaced-out sending. That is what protects the practice number.
How long does it take to get started?
Linking the number takes a few minutes. Then we set up the practice profile and the auto-reply with you.
How much does it cost?
The price depends on the options you choose (AI assistant, campaigns…). Book a demo and we will send you a quote for your practice.
See Visto Connect with your practice's WhatsApp
A 15-minute remote demo. We show you the auto-reply, the reminders and the Live Chat with your own patients' questions.
Already using Visto Booking? Visto Connect links to it without changing anything.
Discover Visto Booking